EVERVET PRIVACY POLICY

At Evervet, we are committed to protecting your privacy and handling your personal and pet information responsibly in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Health Records Act 2001 (Vic).

1. Who We Are
Evervet provides veterinary care for pets at our clinics in Prahran, South Yarra, and East Melbourne, Victoria. This policy explains how we collect, use, and protect your personal and health information.

2. What Information We Collect

  • Personal information such as your name, address, email, phone number, and payment details.

  • Health information about your pet, including medical history, treatments, and veterinary records.

  • Technical information such as browser type and device used when you access our website.

3. How We Collect Information

We collect information when you:

  • Register, book appointments, or fill in forms online or in person.

  • Use our online booking system, where we gather details necessary to schedule and prepare for your pet’s care.

  • Contact us by phone, email, or through our website.

  • Provide consent for us to receive information from other veterinary professionals or insurers.

4. Online Bookings

When you use our online booking system, we collect your personal information, pet details, and appointment preferences to securely manage your appointment. All data transmitted and stored through the booking platform is handled securely following this privacy policy. By using the online booking feature, you consent to the collection, use, and disclosure of your information as described herein.

5. Why We Collect and Use Your Information

We use your information to:

  • Provide veterinary and related services to your pet.

  • Manage appointments, communicate with you about your pet’s care, and process payments.

  • Comply with legal and regulatory requirements.

  • Improve our services, conduct staff training, and ensure quality assurance using de-identified data when possible.

6. How We Protect Your Information

We take reasonable steps to safeguard your information by:

  • Using secure digital storage with encryption and password protection.

  • Physically protecting any paper records.

  • Restricting access to authorised staff only.

  • We maintain a strict privacy and data security policy that all staff are required to follow. All team members receive regular and comprehensive training to ensure they understand their obligations under privacy laws and our internal policies to protect personal and health information.

7. Disclosure of Your Information

We may share your information with:

  • Staff involved in your pet’s care or clinic administration.

  • Other veterinary professionals, laboratories, or insurers (only with your consent or if required by law).

  • IT and service providers supporting our systems, under strict confidentiality agreements.

We do not sell or rent your personal information.

8. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and analyze site usage. You can disable cookies in your browser; however, some features of the site may not function correctly.

9. Access and Correction

You are entitled to request access to or correction of your personal or pet’s health records. To do so, please contact us at: hello@evervet.vet or 039510 1335

Identification may be required to process your request.

10. Questions, Concerns or Complaints

If you have questions about your privacy or would like to make a complaint, please contact us: hello@evervet.vet or 0395101335

If you are not satisfied with our response, you can contact: The Office of the Australian Information Commissioner (OAIC) for privacy matters: enquiries@oaic.gov.au or 1300 363 992 (Monday to Thursday, 10 am to 4 pm AEST/AEDT)

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, legal requirements, or technology. Updates will be posted on our website with the revised date. We encourage you to review this policy periodically.

12. Acceptance

By using our services or website, you agree to this Privacy Policy and the ways in which we collect and handle your information.

Last updated: 29/07/2025